Frequently Asked Questions

General Enquiries

What is CLQL?

CLQL is short for Colloquial. We were established in 2015 (UEN: T15LL1040B).

Is CLQL Media hiring?

Thank you for your interest. Unfortunately, there are currently no full/part time positions or internships available. You can however email us your CV and portfolio to [email protected] and we’ll add you to our talent roster.

Which cameras do you use for videography?

CLQL Media shoots with a Canon EOS C100 Cinema EOS Camera. For smaller-scale productions, we use a Panasonic GH4.

How long does post-production take?

You will receive the first cut of the video within 2 to 4 working days after shoot. You may then provide feedback. The final video will be delivered within 2 to 4 working days after making changes based on your feedback. If you need to have the video sooner, let us know by selecting Priority Delivery on the Get a Quote page.

Will I receive all the footages shot?

No. For all of our base packages, you will only receive the final edited deliverable. Should you require all footages, do let us know.

What is the file format of the final deliverables?

A Full-HD (1080p, H.264) .MP4 video. This is suitable for upload on all social media platforms (e.g. YouTube, Facebook). Should you require them in other formats (e.g. in .mov), do let us know.

Payment & Upgrades

When do I make payment?

Your quotation is valid for 7 calendar days. A 30% deposit of the quoted fee is required for confirmation/acceptance of services. The remaining 70% of the quoted fee is payable upon the delivery of the final edited video.

If there are any supplemental services added after your deposit, the additional service fees will be reflected in the final invoice.

What are the available payment modes?

We accept payments via Cash, Cheque or Electronic Bank Transfer. Let us know your preferred mode of payment and we will advise you on payment procedures. For our international customers, we accept SWIFT transfers.

Can I make a termination of services?

Yes, termination with refund of your deposit can be made up to 5 working days prior to the date of commencement of the shoot. Your deposit will be forfeited should you make a termination outside the aforementioned period.

When will I get a refund?

If you have made a termination up to 5 working days prior to the date of commencement of the shoot, you are eligible for a full refund* of your deposit. Refunds take up to 5 working days to process.

Example (month of April 2016):
Shoot on 10th, deposit made on 1st, termination on 3rd: refund to be processed by 8th.
Shoot on 10th, deposit made on 1st, termination on 4th: deposit forfeited.

*For our international customers, you will receive a full refund of your deposit less the administrative charges (by our banks) incurred for overseas remittance.

What is the Priority Delivery add-on?

If you need your video to be delivered faster, we may be able to prioritise your project and provide up to next day delivery (within 24 hours). Simply select the add-on and tell us more about your requirements.

What is the Broadcast add-on?

CLQL Media has experience working with AdStream, a TV & Broadcast delivery company. If your video is for broadcast (i.e. for television or cinema), this add-on comes with: colour-grading, an extended music license, audio post production. Your video will meet broadcasting standards.

Jargon & Technicalities

What is a 'Revision'?

Most of our videos comes with 2 revisions. This means that you will be able to make 2 changes (of as many things as you want) before the final video is delivered. Additional revisions are chargeable.

If there are any supplemental services requested after payment of deposit, the additional service fees will be reflected in the final invoice.

Technical specifications for final deliverables?

Video Format: .mp4
Video Dimensions: 1920 x 1080 (Progressive)
Video Bitrate: VBR, 1 Pass, 16Mbps
Audio Format: .aac
Audio Sample Rate: 48000 Hz

Do I need UltraHD (4K/2160p)?

In most cases, a Full-HD (1080p) video is sufficient if you are using it for web or internal distribution. The UltraHD Upgrade is also good for playback on your new UHD 4K television.

Here are the specifications for our UltraHD (4K/2160p) delivery:

Video Format: .mp4
Video Dimensions: 3840 x 2160 (Progressive)
Video Bitrate: VBR, 1 Pass, 40Mbps
Audio Format: .aac
Audio Sample Rate: 48000 Hz

What is royalty-free music?

Royalty-free music refers to music that has been cleared for usage for your video. Most of our quotations include 1 royalty-free music-track (Standard Music License). This license allows you to upload your video online but does prohibits the use of your video for broadcasting (e.g. on over-the-air TV channels).

Can I request for a specific song?

Yes, we are able to use any specific songs that you request. However, we will not able to clear the usage rights for the requested music track. Colloquial LLP will not be liable for any copyright infringement that arises from the result of usage of a song request. Certain social media platforms such as YouTube may restrict publishing of videos that contain copyrighted music.

The question I have isn't listed.

Email us at [email protected] and we’ll help you out!